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Lost Tickets, E-ticket Receipts or Ticket Refund Requests


For Lost Ticket or E-ticket Receipt inquiries please complete the web form below
and you will be contacted by a member of our Accounting Team.

Ticket Refund Guidelines

We are sorry you were unable to travel on your scheduled flight(s). A refund for your unused,
unexpired Cape Air ticket is available to you, providing one of the following applies:  

· Your Cape Air ticket is a refundable ticket                                                                            

· Your flight was canceled or significantly delayed due to weather, maintenance, or a crew
related issue, and we were not able to provide acceptable alternate transportation.

Alternatively, the value of your unexpired ticket may be applied towards the          
purchase of a new ticket for one year from date of purchase,
except for reservations not cancelled prior to flight time.

The value of your ticket is forfeited if you “no show” for your flight. Refund          
requests for extenuating circumstances will be considered if        
your ticket was purchased directly from Cape Air.    

Ticket Refund Requests

To assist with processing your refund in a timely manner, please use these guidelines:      

A. For electronic tickets purchased directly from Cape Air at www.capeair.com, through
the Cape Air call center, city ticket office or Cape Air airport ticket counter,
please submit a request through the web form below.

B. For Cape Air tickets purchased from an online travel website, such as                
Expedia, Travelocity, or any other website or travel agent,
please contact your booking agent directly to submit a refund request.

C. For tickets purchased through an airline other than Cape Air,                        
please contact the airline directly to submit a refund request.

For items B and C, Cape Air can send an “Authorization to Refund” to your booking agent
on your behalf, if requested, which will help to expedite the refund process.

To request an “Authorization to Refund”, or if you have any questions regarding Ticket      
Refunds not addressed above, please submit a request through the web form below    
or call us at 508-957-6909.      

Fields with * are required.

Travel Info

Date of Travel*   MM/DD/YYYY
Flight Number
Confirmation Code
Departure City*
Destination City*
Reason for refund*
Would you like a response from someone at Cape Air?*

Contact Info

Customer’s First Name*
Customer’s Last Name*
Customer’s Email Address*
Re-Enter Email Address*
Mobile Phone
Other Phone
May we contact you by phone?*

Mailing Address

Street
Apt/Suite/Unit
City/Town/Dept
State/Province/Region
Zip/Postal Code
Country

Cape Air logo
866-CapeAir (866-227-3247) or 508-771-6944
For Nantucket Airlines call 800-635-8787 or 508-228-6234

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